Diagnosed lukewarm water issue from NTI combi boiler system with Amtrol storage tank. Observed functional components including copper plumbing network, expansion tanks, and proper mechanical connections. Recommended customer proceed with scheduled HVAC technician consultation due to specialized nature of the NTI combi boiler system requiring manufacturer-specific expertise.
Responded to callback for boiler failure after water heater installation. Determined pilot light had extinguished during water heater work. Removed safety shield to access pilot assembly, successfully relit pilot and confirmed proper system operation. Unit now functioning normally with heat restored to residence.
Diagnosed 11-year-old Tappan furnace with no heat condition despite thermostat indicating operation. Found reversed polarity code on initial inspection; after system reset, determined igniter had failed. Replaced igniter which restored proper ignition sequence as evidenced by normal blue flame pattern in burner assembly.
Responded to complaint of persistent sewer smell from basement shower and tub spout issues. Upon inspection, discovered broken toilet flange and deteriorated tub spout. Replaced the damaged toilet flange, reset the toilet, and installed new tub spout, eliminating the source of sewer gas odor.
Performed dual furnace tune-ups on a duplex property. Discovered dirty filter requiring replacement and identified secondary heat exchanger showing early signs of leakage. Informed customer about potential issues with the heat exchanger that may require future attention. Both systems now operational after maintenance service.
Performed standard furnace tune-up service on two furnace units in customer-owned duplex property. Inspection revealed aging system with failing inducer motor requiring replacement. Recommended full unit replacement due to advanced age and deteriorating components, as evidenced by corrosion on metal surfaces and worn internal parts.
Performed preventive maintenance on Weil-McLain oil boiler and oil furnace at rental property. Replaced oil nozzle on furnace with correct size. Noted missing appropriate size nozzle for boiler - submitted parts order and scheduled return visit to complete boiler service. Both units otherwise operational with no issues identified.
Performed annual boiler tune-up for new Family Reward member. Tested boiler operation at full temperature, verified proper system pressure, and cleaned the igniter. Discovered and partially removed a dead bird from the condensate trap, restoring normal operation. Inspected expansion tank and system for leaks; all components functioning properly.
Responded to a callback for a recurring bathtub drain leak. Upon inspection, identified that the trap nut was cross-threaded, causing washer distortion and leaking during drainage. Removed trap nut and washer, then properly reinstalled components in correct orientation on threads. Performed testing to verify repair effectiveness with no leaks observed.
Responded to a no-heat service call for a 20-year-old HVAC system showing control board fault code (6 flashes) and blowing cold air. Diagnostic inspection revealed both a faulty control board and a significant crack in the heat exchanger, which was documented with photos and shown to the homeowner via live camera. Although the crack has not yet extended past the crimp, the situation was explained as a safety hazard. Homeowner elected to contact local contractors before proceeding with repairs.
Responded to service call for interrupted gas service. Performed pressure test on gas lines with no leaks detected. Coordinated with utility company who restored gas service, verifying proper furnace operation after reconnection. Customer's heating system is now fully operational.
Responded to no-heat service call for room in basement. Upon system inspection, discovered failed radiator preventing water flow. Adjusted water flow regulator on the affected radiator which restored proper heating function. Provided system operation education to homeowner who was unfamiliar with the boiler setup.
Performed complimentary furnace tune-up on 6-7 year old LP system. Discovered cracked heat exchanger that failed crimp test. Carbon monoxide levels measured at 8 ppm. Service included cleaning flame sensor, clearing debris from pressure switch and condensation trap, verifying proper LP gas valve pressure, and installing carbon monoxide detector. Recommended regular air filter changes. Homeowner informed of heat exchanger issue.
Performed routine maintenance service on residential water treatment system. Identified improperly oriented sediment filter and corrected flow direction. Verified functionality of existing water softener and advised homeowner about aging pressure tank and water heater (15+ years old) that may require replacement soon.
Responded to emergency service call regarding dishwasher leak affecting multiple units. Upon inspection, identified dishwasher failure causing water penetration through ceiling into apartment below. Removed damaged dishwasher to allow area to dry out and inspected under-sink plumbing connections. Also noted additional damage to kitchen sink requiring replacement. Provided estimate for new dishwasher installation and sink/faucet replacement.
